Terms and Conditions

1. Operator, Licensing and Agreement

• Owner and Operator: The website is owned and operated by Metlait SRL, registration No. 3-102-911867, Costa Rica.
• Registered Address: El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica.
• Licensing: Operated under E-gaming License No. 0000064, issued by the Tobique Gaming Commission.
• Agreement: Opening an account or using the website confirms that you have read, understood and agreed to these Terms and Conditions. If you do not agree, you must immediately stop using the services.
• Language: English is the governing language. Translations are provided for convenience; if discrepancies arise, the English version prevails.
• Associated Policies: Acceptance of these Terms also constitutes acceptance of all published site rules, including the Privacy Policy, Bonus Policy and Responsible Gaming Policy.
• Updates: These Terms may be amended at any time. Major updates may be communicated by email, but players should review this page periodically.

2. Eligibility and Restricted Jurisdictions

• Access is restricted to individuals who are at least 18 years old or have reached the higher legal gambling age in their jurisdiction.
• Players are solely responsible for confirming that online gambling is lawful in their location.
• The Casino may request proof of age and suspend an account until verification is complete.

Prohibited Jurisdictions

Real-money play is prohibited for residents of Afghanistan, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Canada (the provinces of New Brunswick and Ontario only), Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Estonia, Georgia, Gibraltar, Greece, Guernsey, Haiti, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Poland, Romania, Russia, El Salvador, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela and Yemen.

Violation of a geographical restriction may result in account closure and forfeiture of withdrawals and refunds.

• Sweden: Residents are not eligible for bonuses, promotions, VIP rewards or loyalty points.
• Bitcoin players: BTC players must complete full identity verification before placing bets. Deposits and wagering remain blocked until verification is complete.
• VPNs and proxy services must not be used to bypass geographical restrictions. Doing so may result in confiscation of winnings.

3. Provider-Specific Restrictions

NetEnt Games

• Absolute restrictions: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom and United States.
• Blacklisted regions: Australia, Hong Kong, Iran, Israel, Philippines and other regions specified by the provider.
• Branded titles, including Planet of the Apes, Narcos, Vikings and Street Fighter, may have additional country restrictions.

Other Providers

• Play’n GO and Pragmatic Play: unavailable in Sweden.
• Amatic: unavailable in Australia, Austria, Estonia, Greece and the United States.

4. Currencies and Deposits

• Fiat currencies: EUR, USD, AUD, CAD and NZD.
• Cryptocurrencies: BTC, BCH, ETH, LTC, USDT, XRP and DOGE.
• Cryptocurrency transactions are valued using the real-time Coinbase Converter rate at the time of the transaction. The platform does not offer internal conversion between fiat and cryptocurrency.
• Deposits must originate from a bank account, card or e-wallet registered in the player’s own name. Third-party deposits are prohibited. If detected, winnings may be forfeited and the original deposit returned to its owner.
• Funds are credited only after confirmation from the payment provider.

Minimum Deposit

EUR 20 / USD 20 / AUD 30 / CAD 30 / NZD 30 / 0.0008 BTC / 0.13 BCH / 250 DOGE / 0.013 ETH / 0.30 LTC / 33.33 XRP / 20 USDT.

Maximum deposit limits depend on the chosen payment method and are displayed during checkout.

5. Withdrawals and Payout Limits

Minimum Withdrawal

• Fiat: EUR 30 / USD 30 / AUD 45 / CAD 45 / NZD 45.
• Cryptocurrency: the equivalent of €30 based on the Coinbase Converter rate when the request is submitted.

Maximum Withdrawal Thresholds

• Progressive jackpot winnings are exempt from these payout limits and are paid in full.
• All deposits must be wagered at least three times before withdrawal. If multiple deposits are made without gameplay, their combined total must be wagered three times.
• Approved withdrawals are typically processed within 72 hours.
• USD bank transfers are not supported. Intermediary banks may charge fees, typically up to €16, which are outside the Casino’s control.
• Winnings from no-deposit bonuses are capped at €50 / USD 50 / CAD, AUD or NZD 75 / NOK 500 / ZAR 1,000 / INR 5,000.
• The Casino’s primary operational currency is EUR. Transactions in other currencies may vary slightly because of bank exchange rates.

6. Identity and Payment Verification

Before processing a payout, the Casino may require:

1. Government photo ID: a valid passport, driver’s licence or national ID.
2. Proof of residence: a utility bill or bank statement issued within the previous three months.
3. Proof of payment: a photograph of the payment card or a screenshot of the relevant e-wallet or cryptocurrency account.

• Documents must use Latin or Cyrillic script. Otherwise, video verification may be required.
• Phone verification may be conducted. If a player cannot be reached within two weeks of a withdrawal request, the account may be closed and funds forfeited.

7. Account Rules

• Only one personal account is permitted per person, household, physical address, shared IP address or device.
• Duplicate accounts will be terminated, and associated winnings, bonuses and active payouts may be voided.
• Accounts, balances, deposits, winnings and claims cannot be transferred, sold, gifted or pledged to third parties.

8. Prohibited Conduct and Bonus Abuse

The following practices may result in account suspension, voided winnings and legal action:

• Collusion, bots, automated software, scripts or exploitation of software errors.
• Fraudulent payment disputes or credit-card chargebacks.
• Strategic manipulation of bet sizes, including significantly reducing stakes after a large win to complete wagering on low-volatility games.
• Maintaining a deposit-to-bonus ratio above 50% or deliberately delaying game rounds.

9. Inactive Accounts

• An account is inactive when no login or wagering activity occurs for 12 consecutive months.
• A monthly administrative fee of €25, or the currency equivalent, is charged from the 13th month. If the balance is below €25, the remaining balance is deducted.
• Fees stop when the balance reaches zero or when the player reactivates the account by logging in and placing a wager.

10. Refunds

• Refund requests for valid deposits must be submitted within 24 hours of the transaction, or within 30 calendar days when unauthorised third-party access is claimed.
• Approved refunds are returned to the original funding source up to the net deposited amount.
• Bonuses, promotional credits and winnings are deducted before the refundable amount is calculated.
• Players are responsible for processing fees. Approved refunds are processed within 5–7 business days.

11. Risk, Technical Errors and Liability

• Gambling carries financial risk. The Casino is not responsible for losses incurred through use of the website.
• Uninterrupted or error-free operation of software is not guaranteed.
• If a system error or incorrect payout occurs, affected wagers may be cancelled and account balances corrected. Incorrectly withdrawn funds constitute a debt owed to the Casino.
• Players are responsible for reporting and paying taxes on winnings when required by local law.

12. Complaints and Disputes

• Complaints must be submitted by the account holder to support@neospin.com. Third-party representation is not accepted.
• For gameplay disputes, data recorded on the Casino’s servers is the final and binding record.
• Unresolved complaints may be escalated to EGIS, an independent Alternative Dispute Resolution body operating under the Tobique Gaming Commission, at disputes@egis-adr.com.
• Claims that cannot be resolved amicably are subject to binding arbitration in Costa Rica.
• Any legal claim connected with these Terms or Casino services must be initiated within one year of the date on which the cause of action arose.

Effective date: April 9, 2026 · Version 1.0