Privacy Policy

1. Data Controller and Contact Details

The website www.neospin-canada.org, referred to as the “Casino”, “we” or “us”, is owned and operated by Metlait SRL, registration No. 3-102-911867.

Registered address: El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica.

Metlait SRL acts as the Data Controller and determines the purposes and means of processing personal data.

Questions or requests concerning personal data or this Privacy Policy can be sent to the Data Protection Officer at dpo@neospin-canada.org.

2. Updates to This Policy

This Privacy Policy may be updated to reflect legal, regulatory, technical or operational changes. We recommend reviewing this page periodically to remain informed about how personal data is handled.

3. Personal Data We Collect

We process personal data that is adequate, relevant and limited to what is necessary for operational and regulatory purposes.

• Identity data: full name, username, date of birth, gender, nationality and government identification numbers, including passport or national ID details.
• Contact data: residential address, proof-of-address documents, email address and telephone number.
• Financial and transaction data: bank-account details, payment-card information, source-of-funds or source-of-wealth documents, income declarations, bank statements and deposit or withdrawal records.
• Gaming activity data: game logs, login and logout times, wagering activity, bonus redemptions and responsible-gaming interventions.
• Technical data: IP address, geolocation, login credentials, browser type and version, operating system, time-zone settings and unique device identifiers.
• Marketing and communication data: marketing preferences and records of communications with customer support or through other channels.

4. How We Collect Personal Data

1. Directly from you: when you create an account, complete verification, make a transaction or communicate with us.
2. From third parties: identity-verification services, financial institutions, AML and PEP databases, regulatory authorities and affiliate marketing partners.

5. Legal Grounds and Purposes of Processing

Personal data is processed only when supported by a valid legal basis:

• Performance of a contract: to create and administer an account, provide services and process financial transactions.
• Legal compliance: to meet anti-money-laundering, Know Your Customer, responsible-gaming and statutory reporting obligations.
• Legitimate interests: to prevent fraud, manage risk, improve platform performance, resolve technical problems and protect system security.
• Consent: to provide direct promotional material and personalised marketing communications.

AI-Powered Customer Support

We use third-party conversational AI tools, including services provided by Anthropic, OpenAI and Gemini, to automate responses, manage support tickets and analyse interaction quality. These providers act as Data Processors and receive limited access to the customer-messaging workspace for these purposes.

6. Data Retention

Personal information is retained only for as long as required to fulfil the purpose for which it was collected or to comply with applicable law.

Core personal and financial records are retained for at least five years after account closure to comply with anti-money-laundering obligations. When information is no longer required, it is securely erased, anonymised or de-identified.

7. Sharing Personal Data

Personal data may be shared with trusted third parties subject to contractual confidentiality and security obligations:

• Affiliated corporate-group entities.
• Game-software providers and payment processors.
• Marketing partners and affiliate networks.
• Identity-verification and AML service providers.
• Conversational AI service providers, including Anthropic, OpenAI and Gemini.
• Professional advisers such as lawyers, accountants and auditors.
• Regulatory and law-enforcement authorities following a lawful request.
• Relevant parties involved in a merger, acquisition or corporate restructuring.

8. International Data Transfers

When personal data is transferred internationally, appropriate safeguards are used to maintain comparable data-protection standards. These safeguards may include European Commission Standard Contractual Clauses or transfers to jurisdictions covered by an approved adequacy decision.

9. Your Data Protection Rights

Depending on applicable law, including the GDPR and PIPEDA, you may have the right to:

• Access personal data held about you.
• Correct inaccurate or incomplete information.
• Request erasure, subject to mandatory retention requirements such as AML obligations.
• Restrict or object to processing based on legitimate interests or direct marketing.
• Receive personal data in a structured format or request its transfer to another provider.
• Withdraw consent at any time when processing is based on consent.
• Submit a complaint to your local Data Protection Authority.

To exercise a right, contact the Data Protection Officer at dpo@neospin-canada.org. Identity verification may be required before a request is completed.

10. Protection of Minors

Access is restricted to persons who have reached the legal gambling age in their jurisdiction and are at least 18 years old. We do not knowingly collect personal information from minors. If such data is submitted, it will be deleted as soon as it is discovered.

11. Data Security

• Physical access controls: secure data centres and restricted physical entry protect processing facilities from unauthorised access.
• System and technical safeguards: password requirements, multi-factor authentication, activity logging and restrictions on software and hardware installation.
• Organisational controls: access is granted on a need-to-know basis. The designated DPO supervises compliance, supported by ongoing employee privacy and security training.

12. Contact

For questions, objections or requests relating to this Privacy Policy or your personal information, contact dpo@neospin-canada.org.

Last updated: June 17, 2026